FAQ

 

Do you design individual customized outfits?

We do not customize or alter our individual pieces or designs.
Email us at info@pawfectlydesi.com for any questions.

Do you ship outside the USA?

Currently we only ship orders within the USA . 

What are your shipping fees?

We provide free shipping on all orders, with no minimum. 

Where are your pieces made?

All of our exclusive pieces are handmade in India.

 

How long will it take to receive my order?

Upon placing your order, you will receive an order confirmation email. We process orders within 2 business days. Thereafter, you will be notified by email once your order has been shipped out. For products that are in stock, we ship via USPS priority mail, which generally takes 2-3 business days for delivery. For items that are out of stock, we work with our designer in India to directly ship to customers if possible, which take 7-10 days for delivery. Please note that due to the COVID pandemic and other possible delays with mail carriers, there may be delays. You will be notified if this is the case. We will also share a tracking number whereby you can keep track of your order.

What happens if my outfit does not fit my dog?

We encourage you to size up if you are unsure of the size and leave ample time for alterations in the event it is needed. There are no returns or exchanges of pieces.

What is your return / exchange policy?

Due to the nature of our pieces, all sales are FINAL. We do not accept any returns or exchanges and are not able to process a cancellation once the order is processed. Please use the specific size chart and choose the size best suited for your dog.